Trip & Vehicle stills are not updating for a subset of customers in the EU region

Incident Report for Samsara Public

Resolved

We have confirmed that the issue is now resolved. Please contact samsara.com/help if you have any questions or concerns

Posted May 12, 2022 - 21:46 PDT

Monitoring

Engineering has implemented a fix and we are monitoring the results

Posted May 12, 2022 - 20:22 PDT

Update

Engineering is finalizing a fix for the issue

Posted May 12, 2022 - 18:42 PDT

Update

Engineering is continuing to fix the issue along with our third party provider

Posted May 12, 2022 - 17:43 PDT

Update

Engineering is continuing to fix the issue along with our third party provider

Posted May 12, 2022 - 16:04 PDT

Update

Engineering is continuing to work on a fix with our third party carrier

Posted May 12, 2022 - 14:59 PDT

Update

Engineering is continuing to work on a fix with our third party carrier

Posted May 12, 2022 - 13:50 PDT

Update

Engineering is continuing to work on a fix with our third party carrier

Posted May 12, 2022 - 12:42 PDT

Update

Engineering is continuing to work on a fix with our third party carrier

Posted May 12, 2022 - 11:35 PDT

Update

Engineering is continuing to work on a fix for the issue

Posted May 12, 2022 - 10:21 PDT

Identified

Engineering has identified the root cause and is actively working to resolve the issue

Posted May 12, 2022 - 09:29 PDT

Investigating

Engineering is investigating the issue and actively working to resolve the issue.

Posted May 12, 2022 - 06:56 PDT

This incident affected: Safety / Cameras.